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Frequently Asked Questions
 
 
  * Where are the products made from?
Our products are made form China.
    * Do you ship internationally?
Yes, we do. We regularly ship to theUnited State of America ,United Kingdom, Canada, Australia, New Zealand, Japan, and other countries.
 
 
   
 
 

* How about the discount?
The price is direct wholesale price, we don't hide price for retailers,and we just make very few profidt.But if you place an order above US$1000.00.we will automatically give 5% discount.

    * What is the minimum order?
Minimum order is just US$50.(you may even order one pc per style)

 
   
 
  * I get a "page could not be displayed" error.
If you are unable to solve the problem, please notify us. Email : info@coocol.com
       
 
   
 
           
 
   
 
        * What if I want to return things?
 
 
   
 
  * Can I get a catalog mailed out?
We do not have printed catalogs, all merchandise is online.
    * How long will it take to process my order?
Orders normally take 3-14 business days to be processed and shipped out. In some cases it may take a little longer, depending on the Manufacturer's availability.
 
 
   
 
  * How do I know if items I want to purchase are in stock?
All items on our website are subject to availability and are not guaranteed to be in stock when your order is placed. If by chance an item is sold out when you place your order you will be notified by e-mail ASAP and given the option of an alternate choice or a prompt refund.
    * If an item is out of stock can I place it on back order?
Usually when an item is out of stock, it will not be placed on back order. Once an item is sold out we will not get any more in. On rare occasions an item may be put on back order but that is only early on in each season. Towards the end of each season items tend to sell out and we won't get them back in to make room for next seasons inventory.
 
 
   
 
  * How do I know that ordering over the internet is safe?
We uses Paypal for online transactions. With more than 60 million member accounts in over 38 countries worldwide, PayPal is the world's largest online payment service. PayPal makes sending money as easy as sending email. Anyone with an email address can instantly and securely send money to anyone in the U.S. with an email address. If you don't have a credit card you can pay with your checking account through PayPal. Just go to www.paypal.com to read more details! If you would prefer not to use online payment you may send a check, money order, or cashiers check by choosing check as your method of payment. Your order will be processed when the funds have cleared.
    * What is Sterling Silver?
Sterling Silver is 92.5% Pure Silver.
 
 
   
 

 
Wholesale Prices
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Wholesale Prices
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